How should Salespeople negotiate

How should Salespeople negotiate even after the sales process?

How should Salespeople negotiate

How should Salespeople negotiate?

Any sales people would feel excited when they will be sending a copy of a contract to the prospect until they hear the prospect gone and say…

“May I have a copy of the contract before I sign the deal?”

Knowing that you have gone all through the sales process and education of the product, your prospect might still not be 100% ready to commit a deal with you. This can be dreadful because it may haywire the whole process in just an instant. Read more

Why you shouldn’t do the Spray and Pray in Telemarketing 

If you’re going to google “buy telemarketing lists” you will see there are at least 286,000 results. It’s like many companies these days are simply just buying email list and marketing will blast them to and with a package of random collection of publicly available contact number to solicit a phone call. This list don’t guarantee that the numbers are working in order just like people you are going to call are interested to her what you have for them. Read more

conversation call

3 Objectionable Sales Communication that Waste Buyer’s Time  

 

conversation call

Almost everybody is connected in our environment these days, though we are connected and communication is very accessible, why is it our way of communication skills went good to bad?

Almost everyone is used in texting, Facebooking, Instagramming, and emailing that maybe be this is why people cause their speaking skills to deplete, or maybe they weren’t skilled enough to begin with. So whatever reason, our way of speaking needs improvement especially to our telemarketers.

Through our training, I’ve notice some spoor speaking skills that needs attention. Let’s see them out.

1) “May I ask …?”

I’ve notice in my sales reps’ introductions, they often start with asking “May I Ask…” or “May I ask who is your Sales Manager…”

When someone listen to it, it will sound that our rep is not confident enough in asking an information. This is a waste of time, because you can just ask them directly. Many of us are guilty about this because non-native speaker of English often found to be polite in their manner of inquiry.

This is nonsense.

You can establish a tone of respect to your prospect with the use of proper tone. Doing so, you have the right to ask them the information without threatening their property.

2) “Can I ask you a question?”

Another similar terms used above is “Can I ask you A question?”

Someone who is saying this is already asking a question. It does not make any sense if the purpose of your call is to ask information.

The problem with this question is that it focus on whether the prospect will say yes or no rather than giving the right information right away.

To improve this, your sales reps should just use “Tell me about what kind of business your brand is into”, no one is asking but someone is directing the prospect to answer the question immediately without any hesitation.

3) “Do you do this, or …?”

Lastly, this is another annoying habit in asking a question, and then leaving with an open-ended statement. This delivers confusion when in fact, the prospect has nothing to say anymore.

For example:

  • “Would you say your department will meet your objective for this fiscal year, or …?”
  • “Is that something you’d like to take a look at, or …?”

To avoid this, your rep should just as the question and then stop. That’s it. No further follow up. One query at a time.

B2B sales reps should be equipped with the variance of call scripts and should engage further with communication skills. This way, more information can flow in our CRM and B2B marketing can be apprehended in no time.